Refund Policy: Simplifying the Returns Process at Dry Ice Pakistan
Understanding the physical characteristics of unstable solid CO₂, sublimation in transit, packaging economics, and our dispatch refund guidelines.
1. Refund Unstable Product Policy
Dry ice is an unstable product. From the moment it is manufactured, it begins to deteriorate by subliming from its solid state directly into carbon dioxide (CO₂) gas.
This deterioration cannot be avoided unless the product is kept under extreme pressure or at temperatures below −78.5°C (−109.3°F). Either of these options would be extremely expensive and totally impractical for transportation. For this reason, dry ice is always packed in insulated boxes or containers that economically minimize losses, but cannot completely stop product sublimation.
2. Humidity, Moisture & Condensation Effects
Dry ice is also highly hygroscopic and attracts condensation out of the atmosphere, especially when relative humidity is high.
This means that dry ice exposed to ambient humidity will form a layer of water condensate on its external surfaces that then freezes to water ice. This will result in pellets sticking together and, in extreme cases, forming a solid block of mixed water ice and dry ice.
3. Packaging & Transit Loss Economics
Our dry ice shipments are generally packed in high-density Styrofoam / EPS boxes which offer cost-effective thermal insulation:
- A 25 kg package will, depending on climatic conditions, lose on average 5 kg in the first 12 hours through sublimation.
- The cost of a heavily engineered cryogenic container costs more than the lost ice, meaning a higher level of insulation is not cost-effective for standard orders.
- Styrofoam boxes cannot completely stop the ingress of ambient humidity, so water ice condensation will naturally occur in humid conditions.
Both of these factors make it impossible for us to guarantee the exact weight or condition of dry ice received, and make it unrealistic for us to accept returns of material for a refund once dispatched.
4. Dispatch Guarantee & Risk Transfer
Our policy is to provide our customers with a good quality product in the most sensible combination of packaging and to advise them of transportation risks beyond our control (weather conditions during transit, storage location in transit, and delivery time extensions).
Our guarantee is that the weight and quality of the product dispatched will be correct as it leaves our premises, which is the point at which risk passes to the Customer.
If a package is received more than 24 hours late or in a damaged condition, we will reimburse any undue loss of product or send a replacement shipment if none of the material can be used. In all cases of claim, the goods must have been signed for as late or damaged and confirmed to have been so by the courier.
5. Consequential Losses & Bulk Containers
We cannot be held responsible for any consequential losses resulting from partial or complete loss of dry ice in transit.
Dry ice shipped in large returnable insulated containers is subject to similar losses. While larger containers offer higher mass and better insulation making losses less noticeable, the same transit loss policy applies to all shipments.
6. Issue Reporting & Customer Support
We value your feedback and continuously strive to improve our products and services. If you are of the opinion that you have suffered a larger loss of material than expected, please contact us immediately to discuss how we may help prevent a recurrence on future shipments: