Privacy Policy
A clear explanation of what information Dry Ice Pakistan may collect, why we use it, when it may be shared, and the choices available to you.
1. Scope & Commitment to Integrity
This Privacy Policy outlines how personal information may be collected and used (or not used) on this website (www.dryice.pk), and outlines responsibilities and liabilities corresponding to such collection and/or use. These terms cover this website and its content exclusively, and do not include websites that are linked, or malicious third parties.
It is our commitment to end users to operate this website with integrity and honesty – taking the time, effort, and care to protect users and information that may be provided.
2. Collection of Information
We only collect personal information such as names, addresses, phone numbers, delivery locations, and contact information when it is voluntarily submitted by our users via online forms, email, or direct WhatsApp inquiries.
We use this information to respond to inquiries, prepare quotations, confirm and fulfil orders, arrange delivery or pickup, provide customer support, maintain necessary business records, protect our services, and measure or improve our website and marketing where appropriate.
3. Cookies and Tracking Technology
This site may use cookies or browser tracking technologies to provide a better overall user experience. This information allows us to continue modifying the site to meet end-user browser types, operating systems, and frequency of visits.
Personal information cannot be collected by these automated methods unless expressly provided by the end user. Aggregate cookie and tracking information may be shared with analytical third parties for performance measurement.
What Are Cookies?
A "cookie" is a small text file stored on your computer, tablet, or phone when you visit a website. Some cookies are deleted when you close down your browser (session cookies). Others remain on your device until they expire or are cleared from your cache (persistent cookies), enabling us to remember returning preferences.
To learn more about managing or deleting cookies, visit independent resources such as www.allaboutcookies.org.
4. Integrated Analytics & Measurement Services
To ensure optimal technical performance, site accessibility, and user experience, Dry Ice Pakistan integrates standard industry analytics frameworks:
- •Google Analytics 4 (GA4): Helps us understand website usage and interactions. Depending on configuration and browser settings, Google may receive device, browser, cookie, interaction and approximate-location information.
- •Google Tag Manager (GTM): Manages script deployment safely without altering core page rendering.
- •Microsoft Clarity: Helps us understand page interactions through tools such as heatmaps and session-replay features. Data handling depends on our configuration and Microsoft’s applicable terms.
- •Meta / Facebook Pixel: Helps measure advertising performance and conversions. Meta may receive browser, device, cookie and interaction information depending on configuration and user settings.
5. WhatsApp & Third-Party Services
We may link to or display content from third parties on our website. Should a user follow such links (including clicking WhatsApp order buttons to chat with our official number 0300-8260063), they are leaving this website and are no longer governed by this Privacy Policy.
This policy applies strictly to content existing on www.dryice.pk. External platforms like Meta/WhatsApp operate under their own independent privacy practices.
6. Distribution of Information
We may share limited information with service providers when needed to operate our website and business, communicate with customers, measure performance, process business records, or arrange delivery. We may also disclose information when reasonably necessary to comply with applicable law, lawful requests, security needs, fraud prevention, or legal claims.
7. Commitment to Data Security
When personal information is provided to us voluntarily by end users, we agree to make all reasonable technical and administrative efforts to keep such information secure.
Access is limited to people and service providers who reasonably need information for business operations. No internet transmission, messaging platform, or storage system can be guaranteed to be completely secure.
8. Data Retention & Your Privacy Choices
We retain information only as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, security, dispute resolution, and applicable legal or regulatory requirements.
You may contact us to ask about personal information we hold about you, request correction, request deletion where appropriate, or ask us to stop direct marketing communications. We may need to verify your identity and may retain records where reasonably required for legal, security, accounting, or dispute-handling purposes.
9. Rights to Policy Changes
We reserve the right to make changes to this document and these privacy terms at any time without prior individual notice, but will highlight any updated terms directly on this page.
10. Contact & Inquiries
If you have questions or concerns regarding our Privacy Policy, please reach out to our team: